{"id":286,"date":"2025-03-05T13:53:41","date_gmt":"2025-03-05T13:53:41","guid":{"rendered":"https:\/\/azoresemanueltours.com\/?page_id=286"},"modified":"2025-03-15T14:01:34","modified_gmt":"2025-03-15T14:01:34","slug":"arbitragem-conflitos","status":"publish","type":"page","link":"https:\/\/azoresemanueltours.com\/en\/arbitragem-conflitos\/","title":{"rendered":"Arbitragem de Conflitos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"286\" class=\"elementor elementor-286\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20850846 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"20850846\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-578afde7 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" 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value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a8e4620 e-flex e-con-boxed e-con e-parent\" data-id=\"6a8e4620\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31e5e76a elementor-widget elementor-widget-text-editor\" data-id=\"31e5e76a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"wp-block-heading\"><br \/>What is a consumer conflict?<\/h3>\n\n<p class=\"translation-block\">A consumer dispute is one that results from a consumer legal relationship, always involving a consumer and a professional (although there may be several consumers or several professionals involved on each side).<br><br>It is also important to limit consumer disputes to situations in which the complaint is filed by the consumer. If the consumer does not comply with the contract, namely by not paying the price of the good or service, we are not faced with a conflict that can be classified as a consumer conflict. This is because the reason for characterizing a conflict as a consumer dispute lies in the specific position (of greater weakness) in which the consumer usually finds himself.<br><br>In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http:\/\/ec.europa.eu\/consumers\/odr or to the following alternative consumer dispute resolution entities:<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" class=\"wp-image-461\" style=\"width: 277px; height: auto;\" src=\"https:\/\/azoresfabuloustours.com\/wp-content\/uploads\/2023\/04\/arbitragem-conflitos.png\" alt=\"\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">Dispute Arbitration Centers<\/h3>\n\n<p>1.\u00a0<strong>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong><br \/>Tel.: 213 847 484<br \/>E-mail: cniacc@fd.unl.pt<br \/><br \/>2.\u00a0<strong>CIMAAL \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo do Algarve<\/strong><br \/>Tel.: 289 823 135<br \/>E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt<br \/><br \/>3.\u00a0<strong>Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra<\/strong><br \/>Tel.: 239 821 690\/289<br \/>E-mail: geral@centrodearbitragemdecoimbra.com<br \/><br \/>4.\u00a0<strong>Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><br \/>Tel.: 218807030<br \/>E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt<br \/><br \/>5.\u00a0<strong>Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/strong><br \/>Tel.: 225 508 349 | 225 029 791<br \/>E-mail: cicap@mail.telepac.pt<br \/><br \/>6.\u00a0<strong>Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong><br \/>Tel.: 253 422 410<br \/>E-mail: triave@gmail.com<br \/><br \/>7.\u00a0<strong>Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong><br \/>Tel.: 253 617 604<br \/>E-mail: geral@ciab.pt<br \/><br \/>8.\u00a0<strong>Centro de Arbitragem de Conflitos de Consumo da Regi\u00e3o Aut\u00f3noma da Madeira<\/strong><br \/>Telefone: 291 215 070<br \/>E-mail: centroarbitragem.srias@madeira.gov.pt<br \/><br \/>Para mais informa\u00e7\u00f5es consulte o Portal do Consumidor em www.consumidor.pt<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11fcbd3 e-flex e-con-boxed e-con e-parent\" data-id=\"11fcbd3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b6ef149 e-con-full e-flex e-con e-child\" data-id=\"1b6ef149\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f18327b e-con-full e-flex e-con e-child\" 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elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"79a00a89\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/azoresemanueltours.com\/en\/cookies\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">COOKIES<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/azoresemanueltours.com\/en\/termos-e-condicoes\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">TERMS &amp; CONDITIONS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RRAAT 58\/2024\/RAA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78c6b15b e-con-full e-flex e-con e-child\" data-id=\"78c6b15b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ce6830c elementor-widget elementor-widget-heading\" data-id=\"3ce6830c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">LEGAL<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a76babb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1a76babb\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/azoresemanueltours.com\/en\/politica-privacidade\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PRIVACY &amp; GDPR<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/azoresemanueltours.com\/en\/arbitragem-conflitos\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CONFLICT RESOLUTION<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">COMPLAINTS BOOK<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59d2dfde e-con-full e-flex e-con e-child\" data-id=\"59d2dfde\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11e1e664 elementor-widget elementor-widget-heading\" data-id=\"11e1e664\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">CONTACTS<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4daf7cc8 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4daf7cc8\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R. do Castelo, 29 <br>9555-148 Mosteiros<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:351918531675\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg 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113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">emanuelmesquita1980@gmail.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2656f56d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2656f56d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span 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Um conflito de consumo \u00e9 o que resulta de uma rela\u00e7\u00e3o jur\u00eddica de consumo, tendo sempre como partes um consumidor e um profissional (podendo, no entanto, estar em causa, de cada [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/pages\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/comments?post=286"}],"version-history":[{"count":19,"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/pages\/286\/revisions"}],"predecessor-version":[{"id":880,"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/pages\/286\/revisions\/880"}],"wp:attachment":[{"href":"https:\/\/azoresemanueltours.com\/en\/wp-json\/wp\/v2\/media?parent=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}